Terms and Conditions – The Loft Clinic

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by The Loft Clinic (“we”, “our”, “us”), located at 19 Lonsdale Road, Queen’s Park, London NW6. By booking or attending an appointment with us, or using our website, you agree to be bound by these Terms. Please read them carefully.

2. Services Provided

The Loft Clinic offers chiropractic, osteopathy, integrated healthcare, buccal massage, cosmetic acupuncture, massage therapy, TRE (Tension, Trauma and Release), and Mummy MOT services. Treatments are provided by qualified practitioners registered with relevant professional bodies.

3. Appointments and Booking

  • Appointments can be made via our website enquiry form, email, or phone.

  • Submitting an enquiry does not guarantee a booking.

  • Clients must provide accurate personal, medical, and insurance information when booking.

  • We may refuse or reschedule appointments at our discretion for safety or availability reasons.

4. Fees and Payment

  • Treatment fees are provided at the time of booking.

  • Payment is required at the time of treatment unless otherwise agreed.

  • We accept cash, card payments, and online payments as specified.

  • If using insurance, clients are responsible for confirming coverage. We provide invoices for submission to insurers.

5. Insurance

  • Not all practitioners are registered with insurance companies, and registration varies between practitioners.

  • Coverage and reimbursement are subject to the client’s insurance policy terms.

  • Clients are responsible for any difference between insurer payout and clinic fees.

6. Cancellation and Rescheduling

  • Cancellations must be made at least 24 hours in advance.

  • Late cancellations or missed appointments may incur the full treatment fee.

  • We reserve the right to cancel appointments in exceptional circumstances.

7. Health and Safety

  • Clients must disclose relevant health information prior to treatment, including pregnancy, injuries, medications, and conditions.

  • Treatments are provided in accordance with professional standards and regulatory guidance.

  • Clients accept that treatments involve physical manipulation and may carry inherent risks.

8. Client Responsibility

  • Clients must follow practitioner advice and treatment plans for optimal outcomes.

  • Clients should inform us of any discomfort or concerns during treatment.

  • The Loft Clinic is not responsible for adverse effects arising from non-disclosure of health information or failure to follow advice.

9. Data Protection and Privacy

  • We handle personal and health information in compliance with GDPR and our Privacy Policy.

  • Clients consent to the collection, storage, and use of personal data for treatment, administrative purposes, insurance processing, and limited marketing (if opted in).

  • Please refer to our Privacy Policy for full details.

10. Liability

  • We provide professional care in line with industry standards.

  • The Loft Clinic, its practitioners, and staff are not liable for any indirect, incidental, or consequential damages arising from treatment, except where required by law.

  • Liability for direct harm is limited to the fees paid for the specific treatment session.

11. Referral and Collaboration

  • Where applicable, we may share limited information with partner practitioners or businesses for referrals or collaborative care, with client consent.

  • Clients are responsible for understanding the implications of shared information.

12. Website and Online Services

  • Use of our website and enquiry forms is subject to these Terms.

  • We are not responsible for third-party websites linked from our site.

  • We take reasonable steps to secure online information but cannot guarantee absolute security.

13. Marketing and Communication

  • Clients may receive marketing communications only if they have opted in.

  • Marketing can be withdrawn at any time via unsubscribe or contacting admin@loftclinic.co.uk.

14. Intellectual Property

  • All content on our website, social media, and marketing materials is owned by The Loft Clinic and protected by copyright.

  • No part of our content may be reproduced or used without our prior written permission.

15. Complaints

  • Complaints should be addressed in writing to admin@loftclinic.co.uk.

  • We will investigate and respond within a reasonable timeframe.

  • Clients may escalate unresolved complaints to relevant professional bodies or, where applicable, the Financial Ombudsman for insurance-related issues.

16. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

  • We may update these Terms from time to time.

  • The latest version will always be available on our website. Continued use of services constitutes acceptance of the revised Terms.

18. Contact Information
📧 admin@loftclinic.co.uk
📞 +44 7946 922 579

Effective Date: August 2025